Public Transport Service Sector

Public Transport Service Sector
During my School times and Engineering days, public transport was my usual mode of transport to and back from School and College. I usually spent close to three hours travelling in the Delhi Transport Buses and the Private Undertaking Buses. During those times my experience used to be very horrible, the buses were over packed for their capacity, every traveler felt inconvenience traveling in the buses and which was far worse for the females, children and old people. Basically there were a lot of aspects for which the travelers were not getting the service that they should be getting in a metro city. First the DTC buses which were run by the Delhi government were asked by the private operators to follow them so that the private buses get the maximum passengers and the DTC thus followed them either because of fear or sometimes because of monetary incentives from the private bus drivers all these factors lead to a lot of inconvenience for the passengers. But recently after the starting of the metro service the my public commute experience have changed drastically not only the same distance took half the time but also the traveling experience was altogether very different with air conditioner coaches, well maintained stations with food outlets and easy billing for the tickets (metro card is an additional benefit). Overall its very safe and convenient and also have led to indirect economic benefits to many people like the Muslim girls in Old Delhi who were earlier not allowed to travel to far places are now travelling for work. And thus I can say that now this mode of transport have met my expectations of what should an ideal public transport should be. From this experience what I basically conclude that as a consumer what I want in a service are the following factors like:
1) Convenience
2) Ease of use
3) Safety
4) Cost and time efficient and
5) Good behavior of the staff.